Customers: Products and Services that Satisfy Customers
Providing Products and Services that Satisfy Customers
The TOSHIBA TEC Group works on quality assurance activities in every division and area to provide safe products with reliable quality, based on the voice of customers. The Group also exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers from the customers' point of view.
To Be Trusted by Customers
Precisely capturing the voice of customers (VoC) and offering quality and services beyond customers' expectations. We think this is the source of customer trust. In the product planning and development stages, we create attractive products and establish a reliable system through simulations and design evaluations based on assumptions relating to robust design with quality engineering and every possible usage environment and condition. In addition, we devote our energies to predicting scenarios in which product failures or accidents may occur as a means of preventing such occurrences, allowing customers to use them with peace of mind. Especially for the safety, we evaluate the actual product or system for a final confirmation. As a result, we have reduced failures after installation or safety-related accidents, and have ensured safety and reliability for customers.
To Help Customers Use Products with Ease
While developing specialists in product safety, reliability and risk assessment, the TOSHIBA TEC Group makes efforts to attain even higher levels of ability, as well as working on technical research to ensure quality that reassures customers, on the basis of the TOSHIBA TEC Group's Basic Policy on Product Safety.
In the event that information regarding a serious product accident is sent to us, we are well positioned to respond to the accident quickly and with sincerity, in accordance with instructions set out by the President and CEO. At this time, the chief quality officer (CQO) is responsible for implementation.
Basic Policy on Product Safety
The TOSHIBA TEC Group recognizes that our top priority mission is gaining the trust of the customers and communities regarding product safety throughout the life cycle of every product manufactured and distributed, defines and faithfully implements the Basic Policy.
- Compliance with laws and regulations
- Establishment of a voluntary action plan for product safety
- Quality control system ensuring safety and security
- Proper action to accidents
- Measures to avoid misuses
Basic Policy on Product Safety in Japanese only
Respecting the Voice of Customers
"We aim to provide timely products and services with reliable quality and functions as well as high user-friendliness, creating value with our customer in mind through our superior proprietary technology and in collaboration with the world's best partners." is defined in the TOSHIBA TEC Group's Corporate Philosophy.
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers. From this perspective, each employee needs to think and behave from the customers' point of view, by asking himself or herself what customers want and what value is important for customers, to realize this ideal stance.
Customer Satisfaction Policy
The TOSHIBA TEC Group aims to deliver maximum customer satisfaction in terms of products, systems and services and communication with customers based on the "Toshiba Group Customer Satisfaction Policy" established in 2003.
Toshiba Group Customer Satisfaction Policy
We make the voice of customers the starting point for all ideas and provide products, systems and services that deliver customer satisfaction.
- We provide products, systems and services that are safe and reliable.
- We respond to requests and inquiries from customers sincerely, rapidly and appropriately.
- We value the voice of customers and endeavor to develop and improve products, systems and services to deliver customer satisfaction.
- We provide appropriate information to customers.
- We protect personal data provided by customers.
