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CORPORATE DATA

Voice of Customers

TOSHIBA TEC Corporation’s corporate philosophy of listening to the voice of customers (VoC) has allowed it to provide quality and services that accurately meet customer needs.
We use feedback from the customers via the contact center or communications with our salespersons to analyze and improve the current products, and reflect it on next products. In the product development stage, robustness and redundancy are provided to the product with quality engineering in order to realize more accurate and functional product creation. In the commercialization stage, attractive products are created and a reliable system is established through simulations and design reviews based on assumptions of every possible usage environment and situation for customers.

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