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TOSHIBA TEC CORPORATION

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Voice of Customers

TOSHIBA TEC Corporation's corporate philosophy of listening to the voice of customers (VoC) has allowed us to provide quality and services that accurately meet customer needs. We use feedback from the customers via the contact center or communications with our salespersons to analyze and improve the current products, and reflect it on next products. In the product development stage, we provide robustness and redundancy to the product with quality engineering in order to realize more accurate and functional product creation. In the commercialization stage, we create attractive products and provide reliable systems through simulations and design reviews by assuming every possible environment and situation in which customers use them.

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