Customer: Customer Satisfaction
Providing Products and Services that Satisfy Customers
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers from the customers’ point of view.
Respecting the Voice of Customers
"We aim to provide timely products and services with reliable quality and functions as well as high userfriendliness, creating value with our customer in mind through our superior proprietary technology and in collaboration with the world's best partners." is defined in the TOSHIBA TEC Group's Corporate Philosophy.
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers. From this perspective, each employee needs to think and behave from the customers' point of view, by asking himself or herself what customers want and what value is important for customers, to realize this ideal stance.
Customer Satisfaction Policy
The TOSHIBA TEC Group aims to deliver maximum customer satisfaction (CS) in terms of products, systems and services and communication with customers based on the "TOSHIBA Group CS Promotion Policy" established in 2003.
TOSHIBA Group CS Promotion Policy
We make the voice of customers the starting point for all ideas and provide products, systems and services that deliver customer satisfaction.
- We provide products, systems and services that are safe and reliable.
- We respond to requests and inquiries from customers sincerely, rapidly and appropriately.
- We value the voice of customers and endeavor to develop and improve products, systems and services to deliver customer satisfaction.
- We provide appropriate information to customers.
- We protect personal data provided by customers.
Improvements in Customer Satisfaction
Toshiba MFP Operator's Manual Awarded Honorable Mention in Category in the Japan Manual Contest 2010
We think the simplicity of how to use a product significantly affects customer satisfaction. As one of the approaches to improve simplicity, the TOSHIBA TEC Group aims to improve product-related documents including operator's manuals.
As an indication of the improvement, the operator's manual "Toshiba Multifunctional Digital Systems Quick Start Guide e-STUDIO255/355/455" created by TOSHIBA TEC Document Processing Systems Co., Ltd. was awarded an honorable mention in the category "Usage Manuals General Users" in the Japan Manual Contest 2010 (held by the Japan Technical Communicators Association) in August 2010.
Japan Technical Communicators Association
Key persons
As the staff members of the operator's manual department, we are operating a working group for continuous improvement in the quality of operator's manuals.
A variety of functions such as copying, facsimile transmission/reception and scanning via a network are integrated in the MFP. We create operator's manuals while discussing easy-to-understand descriptions to enable a firsttime user to successfully engage in the desired operation on the MFP.
TOSHIBA TEC Document Processing Systems Co., Ltd.
