Supplemental Information |
IP6500 models will be detected as VT360 when using Plug&Play installation. Even though IP6500 models will be detected as VT360 when using Plug&Play installation, make sure to use IP6500 printer driver.
When installing a network shared printer at client, install printer driver as a local printer first, then re-install as a network printer All the necessary files for printer driver are not able to be installed from server when installing as network printer.
Use LPT for a port when temporarily installing printer driver as a local printer, then reinstall as a network printer.
When selecting spool setting "Print directly to the printer", use RAW as a spooling type Normal printing is to use spool printing ("Enable advanced printing features") In case of using "Print directly to the printer", click "Print Processor" button and select "RAW" from the list of "Known Data" If "RAW" is not selected, the setting change can not be saved.
When using Microsoft Word2000, printing orientation (portrait, landscape) can not be changed from the application This issue has been recognized as an application dependent issue. When changing orientation, open printer driver's property from printer folder.
Use TCP/IP as a network protocol to obtain information from printer If using printer as a network printer within a network environment that is not using TCP/IP, such as Netware or NetBIOS, information from the printer can not be obtained while it can still allow printing. Use TCP/IP if possible. NetBIOS over TCP is considered to be TCP/IP in this case.
When carrying out "Test Print" immediately after applying any change for label setting, click "Apply" button. Make sure to click "Apply" button when carrying out "Test Print" from "General" tab immediately after applying any change for label setting. Without clicking "Apply" button, test printing may not be performed correctly since such change has not been applied yet.
Open printer property from print folder when chaning or adding label information. Any change applied from printer property if opened from an application are not able to retain. Such change applied to printer property from an application is only effective temporarily.
When any error is occured during printing, check the labels printed before and after such an error
- Possibility of generating duplicated labels
- When any error is occured while printing, printer retries printing such printing data in order to avoid losing such data after recovery considering that the last printing has not been completed due to such error. Therefore, depending on the case, there is a possibility of making duplicates of same label.
Such case tends to happen more often with a lable format that has printing portions laid out only or near at the top of the label, the portion where comes out from the printer first.
Even when all the printing is completed for a label, if the very end portion of such label does not surpass thermal head, printer does not recognise such printing as completed. If any error occures within a label, but after completing all the printing of such label, an exact duplicate of such label will be printed from the printer. When any error happened similar to this case, it is recommended users to check the labels before and after such error and discard any duplicate if the duplicate is not acceptable.
- Possibility of generating label with uncut portion
- Contrary to the above case, if any printing error is occured while printing the label that has printing portions laid out very close to the end portion of of the label, there is a possibility of generaing a label with an uncut extra material.
This is due to the distance between thermal head and cutter. Because of this distance, cutting takes place after start printing for the next label. If any error occures for the next label while it is in printing, and before cutting for the previous label takes place, the previous label becomes to have this uncut extra material as a result. If necessary to use such label with uncut portion, cut extra portion manually.
When Cutter Jam Error happenes, check printing quality of printed labels
- Cutter jam error may cause damage to label
- If cutter jam error happenes while cutting a label, and if it is necessary to pull out such label forcefully from printer, make sure to pay very much attention to avoid causing any damages to the label. Since the printing of such label has already been completed, printer is not able to reprint by using same printing data. If such label becomes unuseable, reprint from an application.
Cutter jam error usually does not happen under normal operation. If it happenes frequently, contact with the distributor you have purchased the printer.