Status Information Available from Printer

If an error occurs while using the printer, printer driver generates an error message such as the following example.

Error message box

In case of IP48Win/IP85Win printer models, clicking [OK] button in the message box initiates error recovery action.
If necessary to continue printing, fix the cause of the error and select "Retry" or "Cancel" the printing to abort the print job.

WindowsXP
retry/cancel

Windows2000
retry/cancel

The following table describes an error message, recovery attempt by the printer, and possible causes and other counter measures corresponding such errors.

Error Display Recovery Action by Printer Possible Cause and Counter Measures
01:Paper Jam Top of form The paper may be jammed in the paper transport path. Check the printer. If paper is jammed, remove.
The length of the paper being used may not be measured correctly. Measure the length of the paper again.
The paper sensor being used may not be positioned correctly to the paper sensor mark area. Or, you may be using a different paper sensor than the one selected in the printer driver Check the paper sensor you are using and position it to the correct location.
02:Out Of Paper Top of form The paper you are using may have ran out. Check whether any paper is loaded in the printer. If there is no paper, set new paper in the printer.
The paper sensor used may not be set correctly in the paper sensor mark area. Or, you may be using a paper sensor different than the one selected in the printer driver. Check the paper sensor you are using and position it to the correct location.
When using a paper with a high permeability (such as a thin paper or a transparent paper), the paper sensor may not be able to detect whether any paper is set in the printer. Only use paper type recommended by TOHOKU RICOH or by a distributor you have purchased the printer.
03:Out Of Ribbon Top of form The ribbon roll may have ran out. Replace with a new ribbon roll.
04:Head Is Overheated 10 sec. suspension This may occur when printing a page with a large printing rate. If the head becomes to excessive higher temparature, printing stops and the error message remains displayed. Printer pauses printing while keeping the error message, and attempts for re-printing after waiting a certain amount of time. If the head still has an excessive higher temparature, the printer generates the same error message.
05:Cover Open Top of form The printer upper cover may be opened. Close the upper cover securely.
07:Measured Length Failed (no recovery attempt) When measuring the paper length, the measured paper length may differ from the length of the paper set in the printer. Confirm the length of the paper and reset.
08:Head Is Broken Pause The head may be broken. Contact the distrubutor you have purchased the printer to replace the thermal head.
21:Stacker Full Top of form Stacker attached to the printer may have been full. Remove printed labels from stacker.
22:Stacker Not Ready (no recovery attempt) Stacker may have not been attached to the printer correctly, or not functioning correctly. Check the stacker condition and make corrections if necessary.
33:Peel Jam Top of form Label was not peeled from the liner. If this problem persists, contact your reseller.
41:Cutter Jam Top of form Paper may be jammed in the cutter, and it may be preventing from normal operation. Check that no paper is jammed in the cutter area, and remove if found any.
The cutter may have an electronic or mechanical breakdown. If the same error occurs even after you have turned off the printer and turned it back on again, contact the distributor you have purchased the printer.
61:ASPI Initialize Failed (no recovery attempt) Printer may have not been connected to PC correctly, or power is not on. Check the connection and power.
62:SCSI Not Ready (no recovery attempt) Printer may have not been connected to PC correctly, or power is not on. Check the connection and power. If same error repeatedly occurs, contact with the distributor where you have purchased the printer.
63:ASPI Error (no recovery attempt) ASPI (Advanced SCSI Programming Interface) may not be functioning correctly. Check ASPI.
64:SCSI Error (no recovery attempt) SCSI may not be functioning correctly. Check SCSI.
65:SPTI Error (no recovery attempt) SCSI may not be functioning correctly. Check SCSI.
71:Busy (no recovery attempt) Request can not be processed since the printer is in operation. If necessary, reboot both printer and PC and retry printing. If same error message is displayed repeatedly, contact with the distributor where you have purchased the printer.
72:Bad Parameter (no recovery attempt) Incorrect data may have been sent to the printer. Cancel the print job and restart your PC and printer, then print the job again. If the same error occurs, contact with the distributor where you have purchased the printer.
73:No Page Information (no recovery attempt) The page information may have not been set. Cancel the print job and restart your PC and printer, then try to print the job again. If the same error occurs, contact with the distributor where you have purchased the printer.
74:No Action Information (no recovery attempt) The operation information may have not been set. Cancel the print job and restart your PC and printer, then try to print the job again. If the same error occurs, contact with the distributor where you have purchased the printer.
75:No Image Information (no recovery attempt) The image information may have not been set. Cancel the print job and restart your PC and printer, then try to print the job again. If the same error occurs, contact with the distributor where you have purchased the printer.
76:Top of Form has yet to be performed Top of form Top of form may have not been done. From printer driver, execute top of form.
77:Cover Open Top of form Printer upper cover is opened. Printer executes top of form.
78:Reset (no recovery attempt) Printer is reset.
79:Pause Pause The printer is currently in pause. Press "Pause" button to release the printer from the pause mode.
81:Unsupported Compress Data (no recovery attempt) A problem may have been occurred with the data transfer method. Cancel the print job and restart your PC and printer, then try to print the job again. If the same error occurs, contact with the distributor where you have purchased the printer.
128:receiving data from printer (no recovery attempt) This error is indicated when PC is receiving data from the printer.
129:Label remaining (peel mode) (no recovery attempt) This is an error if a label is remaining at peeler when using peel mode. Remove label from peeler.
144:Peeler closed (peel mode) (no recovery attempt) Peeler may have been closed by a possible label jam when executing "Measure Length" or Top of Form in peeler mode. Remove such jammed label and manually open the peeler.
145:Peeler is not set (no recovery attempt) Peeler is not attached when the printer is set at peeler mode. Set the peeler.
160:Label tray stopper (temorary adjust position) (no recovery attempt) When executing "Length Measurement" of "Top of Form", if any stacker is set at the printer, it may cause paper jam. Temporary adjust a position of label tray stopper at stacker while performing "Length Measurement" or "Top of Form".
161:Label tray stopper (re-set to position) (no recovery attempt) Re-position label tray stopper at stacker.

If a problem other than the ones listed above occurs and if it is preventing you from a normal printing, restart your PC and printer, and rety again. If the problem persists, contact with the distributor where you have purchased the printer for further assistance.

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